Click here to track your order with royal mails Track and Trace

All parcels are delivered by Royal Mail Service. The service type used will depend upon the value of the product/s purchased. We dispatch our orders using one or more of the following services: Royal Mail 1st Class, Recorded Post or Special Delivery Service. A signature will be required upon delivery to your address.

We endeavor to dispatch all in stock accessories within 1-2 working days of the order being placed.

Parcels sent to remotes parts of the United Kingdom, such as Northern Scotland and part of Northern Ireland and the Isle of Man etc may take longer to deliver.

Should you not be available to sign for your package, then Royal Mail will post a Card through your letterbox requesting that the package is picked-up from your local depot (we cannot accept any instructions to deliver to another address / person such as your next door neighbour or leaving the package elsewhere)

We deliver via-
£1.50 Royal Mail 2nd Class Recorded
£2.50 Royal Mail 1st Class Recorded.
£5.00 Royal Mail Special Delivery
£6.50 First Class International Recorded Post (EU)

Orders are processed at 9am and 1pm daily - we dispatch 90% of orders within 24hrs & 97% within 48hrs. Where an item does not show as out of stock, but has become so, we will send you an email to let you know, and you have the option to cancel.

Please note: People ordering using Special Delivery are buying a faster delivery time. Not a faster dispatch time.

As soon as a product is dispatched, you will receive an SMS (if you have provided a Mobile Contact Number) and an email with the Royal Mail Tracking Reference where you can Track your order via www.royalmail.com

The information provided will let you know if your order has been attempted to be delivered and is now ready to be picked up at your Local Post office - in very rare cases, items can be lost and if you haven't received your item by the above Target Timescales, please contact ourselves at orders@mydogandbone.co.uk