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What is your returns policy?
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Please Click HERE for Return Form and information
(NB. You will need Adobe to read the PDF - If you do not have Adobe, please download free from www.adobe.com)
Where is my order? - back
to questions
We ship orders daily at noon. Once your order has been passed to
Royal Mail it goes beyond our control and we rely on them to deliver
to you.
We supply all of our customers a Track & Trace Number which
you can use to track where your order is which can you do by using
the Track & Trace Number and the Royal Mail website www.royalmail.com
If an item does not arrive, we must wait 2 weeks before we can
claim on the order and re-send your item to you. We know this is
frustrating but we cannot change this requirement from Royal Mail.
From time to time things move faster than we do and an item may
temporarily be out of stock. These situations are always resolved
promptly.
Where do you ship from?
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Everything we sell is new, direct to us from the manufacturers.
We ship from the United Kingdom, and unless we state otherwise on
the item you can expect fulfillment to occur the same or next business
day.
Does mydogandbone.com take orders over the phone?
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We operate a fully online, automated service which helps keep
our costs down, so we can pass savings on to you in the form of
cheaper prices. State-of-the-art systems are in place to help you
every step of the way - from our product search facility, to placing
and tracking your order, right through to our online returns facility,
which you can use should you ever need to return a product to us.
We also have a policy of not taking Credit Card Details over the
phone - we prefer to take payment over a Secure Sever which is the
safest method of payment and as such we are unable to offer our
customers orders to be taken over the phone.
Product / pre sales advice
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Although all of the information we have available to us regarding
sales and product information is on our website, many customers
ask us if we can give pre-sales advice on issues such as product
compatibility, or selection of the best product for your needs.
In accordance with our company policy, we do not give pre-sales
advice or technical support.
You should be able to find out all you need to know on our website
which contains a great deal of up to date information. If the information
you need isn't displayed, then this is normally because it hasn't
been made available to us.
If this happens (particularly regarding compatibility), our advice
is always to check directly with the manufacturer in question before
going ahead and placing your order.
mydogandbone.com Company Information
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We are a Family Business started in 2002 with a view of selling
Mobile Phones and Accessories at a great value price over the Internet.
The name mydogandbone.com (after the London Cockney slang for Phone….."Dog
And Bone"!) was born after Ian, Lynn and Paul got together
bored of the usual websites with a view of working with our web
designers and producing a fun, functional and top site! After drinks,
thought, reflection & Chinese take-a-way's, mydogandbone.com
was born!
We are now proud to be selling Nokia Accessories, Motorola Accessories,
Sony Ericsson Accessories, Samsung Accessories, Sagem Accessories,
Panasonic Accessories, Ipod Accessories, Griffin Technologies range,
Podgear , Road Angel 2, Snooper and much much more!
We sell everything from Jabra BT250 Bluetooth Headsets to Griffin
Itrip's and Griffin Roadtrip's to Road Angel 2's
We are still growing and we would like to thank those who have
bought from ourselves already. As we have grown we have improved
the website functionality, "contact ourselves" process
easier, improved dispatch and tracking information to our customers
and the speed of the products sent out to our customers (over 98%
of our products are dispatched within 48hrs)
As we grow further, we're still keen to improve, so please feel
free to email ourselves any thoughts or ways you think would make
it easier or our site better! You can email ourselves at ideas@mydogandbone.co.uk
……..we do listen!!!!
Does mydogandbone.com have a retail shop / store?
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Mydogandbone.com does not currently have a retail store. We sell
online which gives you more convenience and cheaper prices!
Can I pick up the goods from your shop/office?
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We do not hold stock at our office. All orders are dispatched from
our high tech warehouse. Therefore we cannot accommodate pick up
from our offices.
What are the dispatch times?
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All parcels are delivered by Royal Mail Service. The service type
used will depend upon the value of the product/s purchased. We dispatch
our orders using one or more of the following services: Royal Mail
1st Class, Recorded Post or Special Delivery Service. A signature
will be required upon delivery to your address.
We endeavor to dispatch all in stock accessories within 1-2 working
days of the order being placed.
Parcels sent to remotes parts of the United Kingdom, such as Northern
Scotland and part of Northern Ireland and the Isle of Man etc may
take longer to deliver.
Should you not be available to sign for your package, then Royal
Mail will post a Card through your letterbox requesting that the
package is picked-up from your local depot (we cannot accept any
instructions to deliver to another address / person such as your
next door neighbour or leaving the package elsewhere)
We deliver via-
£2.50 Royal Mail 1st Class Recorded.
£5.00 Royal Mail Special Delivery
£6.50 First Class International Recorded Post (EU)
Orders are processed at 9am and 1pm daily - we dispatch 90% of
orders within 24hrs & 97% within 48hrs. Where an item does not
show as out of stock, but has become so, we will send you an email
to let you know, and you have the option to cancel.
Please note: People ordering using Special Delivery are buying
a faster delivery time. Not a faster dispatch time
This is not what I ordered
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If you have received what you believe to be is the incorrect item,
first refer back to your original email receipt when you purchased
the product.
If the item listed and the item in your hand is different then
indeed something went wrong! Please DO NOT open the packaging of
the item. Return the item and the original receipt to us with a
note explaining what you did order and we can rectify the situation
promptly for you!
I have received my order but I think it is faulty
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If you have received your order but it seems to be faulty return
this to us in original condition with the original purchase receipt
email immediately. Include a note to state the issue you are having
with the item.
We will assess the item and if it is found to be faulty we will
send you a new item to replace the old one. No questions, quibbles
or queries.
If the product is older than 28 days you must return direct to
the manufacturer for repairs under warranty.
There was no receipt when my order arrived?
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The email you received when you first purchased the item is your
receipt. There will be no hard copy receipt with your order.
If you did not receive this receipt email us at help@mydogandbone.co.uk
I didn't get an email receipt after I ordered?
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As soon as you place a successful order with mydogandbone.com we
send you a confirmation email.
The email from us is your receipt and you will not receive one
with your package.
If you didn't get this, but got an "order successful"
message when you made your payment then either our (or your) email
system is not working, or you entered the wrong email address. Plenty
of people do. Just send us an email to help@mydogandbone.co.uk and
we'll fix the problem.
I ordered a few things but only some arrived
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From time to time things move faster than we do and an item may
temporarily be out of stock. These situations are always resolved
promptly. If we are, we will notify you within 12hrs of the order
and dispatch the item as soon as we receive the Item back in stock
(we receive deliveries of stock on a daily basis)
Contact us - back to questions
Need to know where your goods are?
First of all, try the Tracking Area of the site and key in your
Tracking Number supplied.
Still no luck?
email us at orders@mydogandbone.co.uk
Need Help?
Email us at help@mydogandbone.co.uk
Complaints?
Not feeling the mydogandbone.com love? We're sorry about that,
but if you email us we'll look to resolve your problem asap
Email us at notfeelingthelove@mydogandbone.co.uk
iPod Help - back to questions
iTrip Technical Problems
Griffin offers the best answers as they make the Item!
So here is the link to the Griffin iTrip FAQ's:
Griffin Technology FAQ's
OR here is a handy link which has a video on it that shows you
how to tune/use your Griffin iTrip!
Griffin Support Page
What generation/type of iPod do I have?
4th Generation iPod (Click Wheel) - 4G
3rd Generation (dock) iPod - 3G
mini iPod
1st and 2nd Generation iPod
What does Dock Connector mean?
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The term Dock Connector refers to the plug input at the bottom
of 3G/4G (3rd and 4th generation) iPods. This is merely referring
to the type of iPod you have. Nearly all our items are designed
for iPods with a Dock connector.
There are 4 generations of iPod:
- 1 and 2 have firewire inputs at the top.
- 3 is the dock connecting model.
- 4 is the Click wheel iPod which also has a dock connection
If the iPod reference made is to an 'Older Firewire' iPod then
this is not a dock connector model.
Any recently purchased new iPod has a 'dock connection' model.
Where can I get the latest iTrip software?
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If you are looking for the latest software and support for the
Griffin iTrip make sure you visit the Griffin Technology site below:
Where can I download additional frequencies?
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Griffin offer additional frequencies for download here:
CLICK
HERE
Video download of how to use/install your iTrip
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Musicmatch and iTunes on your PC -
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